well its impossible to get a confirmation unless you a pilot even though i have almost 20 years service. you are always waitlisted despite seets being open.

there was a flight that had only 2 people booked for j class and y class was not fully booked but instesd of checking me in the check in staff made me wait for 3 hours only to load me on the flight where my entire family were seperated and the next flight is open. it seams check in staff are on a power tripand not willing to help. the policies that you ave are most discrimitory in that flight deck crew get checked in or if you know people you get checked in. the staff wait for the last possible minute load you and then you have to run with kids and bags through security to make the flight and if you get held up along the way and a minute late they offload you. Why cant you treat staff with dignity and respect.

gate staff are very unproffessional in jhb

some of your cabin crew are stars value them

take a look at what you competition is serving

your staff are your greatest asset. passengers dont see ceo or managers they dont even see the pilots. treat all your staff equally with respect. stop uniform punishment if a staff member is unruly ban them for x amount of months or years universal punishment never worked. staff flying on holiday have probably save the whole year for the experiece dont make them suffer by letting them wait at check in counters for hours.